Contact

Reaching the right resource matters more than reaching fast. This page covers how to contact the editorial and research team behind this reference, what geographic scope the site addresses, how to structure a message so it actually gets answered, and what a realistic response timeline looks like. Think of it as the instruction manual for the door — small, but worth reading before knocking.

How to reach this office

The primary contact channel for editorial questions, research corrections, and content suggestions is email. A contact form is the standard submission path for most inquiries — it routes messages to the correct subject-matter queue and attaches basic metadata (timestamp, subject category) that speeds triage.

For questions related to factual accuracy — a named organization, a specific statute citation, a date or figure — email is strongly preferred over social channels. A written record benefits both sides when the subject involves verifiable claims.

3 contact categories exist for routing purposes:

1. Editorial corrections — errors of fact, outdated citations, broken source links, or misattributed quotations
2. Content suggestions — topics not yet covered, gaps in existing reference pages, or requests to expand a section like Greek Alumni Association Types or Greek Alumni Bylaws and Governance
3. Partnership and research inquiries — institutional questions from universities, national fraternal organizations, or researchers studying Greek alumni engagement trends

Each category routes to a different internal reviewer, which is why a clear subject line is not a formality — it is a routing instruction.

Service area covered

This reference operates at national scope within the United States. Coverage spans all recognized fraternal organizations — fraternities and sororities — affiliated with the North-American Interfraternity Conference (NIC), the National Panhellenic Conference (NPC), the National Pan-Hellenic Council (NPHC), the National Association of Latino Fraternal Organizations (NALFO), the National Asian Pacific Islander Desi American Panhellenic Association (NAPA), and the National Multicultural Greek Council (NMGC).

Geographic coverage does not extend to Canadian chapters, international affiliates, or professional fraternities operating outside the social and values-based fraternal tradition. The site does not serve as a directory for individual chapter contact information — for that, the relevant national organization's headquarters maintains official chapter locators.

Topics covered include governance structures, philanthropy and giving, mentorship programs, 501(c)(3) nonprofit status, and alumni engagement across the full lifecycle of membership — from graduation through legacy involvement. The scope is broad, but it has edges.

What to include in your message

A message that includes the following 5 elements gets answered faster and more accurately than one that does not:

1. The specific page or section in question — a URL or page title eliminates ambiguity immediately
2. The factual claim being questioned or suggested — quote the sentence verbatim if possible
3. The source the claim should be checked against — official government agency publications, named nonprofit filings, peer-reviewed research, or authoritative fraternal organization documents carry the most weight
4. The nature of the request — correction, expansion, or new topic suggestion
5. Contact information — a reply email address, and an organization affiliation if the inquiry is institutional

Messages that arrive as a single paragraph with no subject and no specific page reference take significantly longer to triage — not because they are treated as lower priority, but because they require a back-and-forth to establish the basics before substantive work can begin. Specificity is a form of courtesy here.

For corrections involving a statute, a penalty figure, or a regulatory claim, the source citation carries more persuasive weight than the disagreement itself. "That number is wrong" opens a conversation; "That number conflicts with the 2023 National Study of Living-Learning Programs" closes one.

Response expectations

Editorial corrections that include a named source and a specific page reference typically receive an acknowledgment within 3 to 5 business days. If the correction is verified, the page update is reflected in the content within 10 business days of confirmation — complex structural changes may take longer.

Content suggestion inquiries are reviewed on a rolling basis. Not all suggestions result in new pages, and a non-response after 14 business days generally indicates the suggestion falls outside current editorial scope rather than reflecting a quality judgment on the idea itself.

Partnership and research inquiries — the kind that might involve data sharing, co-authorship of reference material, or institutional linking — have a longer review cycle, typically 15 to 20 business days for an initial substantive reply.

Two factors that do not affect response priority: the prominence of the inquiring organization and the urgency framing in the subject line. Both are noted, neither accelerates triage. The queue runs on completeness, not pressure.

One practical note: auto-responses confirming receipt are sent within 24 hours on business days. If no auto-response arrives, the message did not reach the queue — worth checking spam filters or resubmitting through the contact form rather than waiting out a silence that may not be intentional.